- Shipping & Returns
Shipping & Returns
Effective Date: December 1st, 2012.
Note: When placing an order from www.buysmartvents.com you will be prompted to agree to these terms and conditions before checking out. They are provided here for reference only.
Niece Lumber – BuySmartVents.com
Our Physical Address is:
Lambertville, NJ 08530
We can be reached via e-mail from our contact page or you can reach us by telephone at (609)-397-1200 or (800)-932-0779 (toll free).
Processing, Shipping and Delivery
All orders ship via UPS ground. Please call for expedited shipping services and related charges. We currently only ship to the contiguous US (lower 48) states. Residents of Alaska and Hawaii please call for shipping quotes.
Free shipping applies only to orders placed within the contiguous US (lower 48) states.
Zone 1: Ground 1-3 days
States: Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia
Zone 2: Ground 3-5 days
States: Alabama, Arkansas, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Ohio, South Carolina, Tennessee, Wisconsin
Zone 3: Ground 3-5 days
States: Colorado, Kansas, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, Texas
Zone 4: Ground 4-6 days
States: Arizona, California, Idaho, Montana, Nevada, Oregon, Utah, Washington, Wyoming
Orders take a full business day to process. Orders sent on weekends or a holiday will be processed by the end of the next business day.
Note: Custom orders can take additional days to process.
In all cases, www.buysmartvents.com strives to ensure timely delivery of products ordered online. However, due to variables outside of our control, delivery times are not guaranteed. Please allow the full time stated above for your product's arrival before contacting us regarding missing products.
Refund, Return, and Replacement Policy
You must contact customer service within 30 days of receiving the product and obtain a verification for return. After an RGA is issued, your RGA number is valid for 14 calendar days. Any product shipped back to us without an RGA number will be refused. Shipping costs back to www.buysmartvents.com must be paid for by the consumer, unless otherwise specified by a representative. The product MUST be in its original undamaged packing and never installed. Once inspected and approved, a refund will be issued by the same means of purchase. Refunds are calculated by the total amount paid for the product on your original invoice minus shipping. A 20% restock charge will be assessed on your final credit.
If you are making an exchange, www.buysmartvents.com in most cases will attempt to waive the restocking fee. The customer in this case is responsible for the shipping charge www.buysmartvents.com incurred originally to ship this item(s) and pays to ship these items back to www.buysmartvents.com
Product purchased online cannot be returned to a physical store location.
Any refund or credit for exchange will be based on the value of the merchandise at the time of purchase. Shipping and handling fees are not subject to refund unless the merchandise is defective or we shipped an incorrect item.
Shipping costs are the customer’s responsibility unless the merchandise is being returned due to defect, or www.buysmartvents.com incorrectly filled the order.
Special Order items cannot be returned or cancelled after order is placed. Special orders are products outside of our Core 4 (model 510, 520, 524, and 570)
Payment Options and Pricing Policy
We accept the following types of payment:
- American Express
Payments made online must be confirmed by your credit card holder before product is shipped to you. A ll prices for product ordered are final and non-refundable except under the terms of our Refund, Return, and Replacement Policy.
C.A. Niece Co. Inc., the parent company of www.buysmartvents.com, is a registered business in the states of New Jersey and Pennsylvania. ALL online sales shipped to those states will incur sales tax (currently 6.625% NJ and 6% PA).